Frequently Asked Questions

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What causes joint issues in dogs?

Joint challenges in dogs can arise for all sorts of reasons, including age, genetics and activity levels. Our supplement is built on deer velvet and green-lipped mussel, which naturally carry chondroitin-type compounds and a family of rare omega 3s, alongside venison liver and MSM.

Isolated glucosamine powders have been tested in dogs and mostly did nothing. That is why we use the whole food instead: the same compounds, in the company nature put them in.

Will Dog Years work for my dog?

The honest answer: we don't guarantee results, and you should be wary of anyone who does. Dog Years is a dietary supplement, not a medicine or a therapeutic good, so it isn't designed to treat, cure or prevent any condition.

What we can say is that the nutrients in our chews have published research behind them. In dog trials on green-lipped mussel, owners reported their dogs moving more comfortably within six to eight weeks, and a Canadian university trial found dogs on velvet antler moved better after two months. Every dog is different, and plenty get by without extra support. If yours turns their nose up, our Taste Guarantee has you covered.

What is the Dog Years Joint & Mobility Supplement?

Dog Years Joint & Mobility Supplement is a premium blend of natural ingredients, including Deer Velvet, Green-lipped Mussel, Venison Liver and MSM. It supports mobility, joint comfort and overall wellbeing for dogs of all ages and sizes.

Is Dog Years Joint + Mobility Supplement safe for all breeds, including puppies and seniors?

Yes, Dog Years Joint + Mobility Supplement is formulated to be safe and beneficial for dogs of all breeds, from puppies to seniors. While we're popular with owners of older dogs, we recommend starting from a younger age, so the building blocks are there through the active years, long before the stiff mornings start.

Green-lipped mussel is a shellfish, so if your dog has a known shellfish allergy, check with your vet first. We also insist that pregnant or breeding dogs are cleared by a vet before using Dog Years Joint & Mobility. If you're ever uncertain, talk to your vet or start with small amounts.

Can Dog Years Supplements be used alongside my dog's regular diet?

Dog Years Supplements are designed to complement your dog's regular diet. Whether your dog enjoys dry kibble, wet food, or a raw diet, our chewable supplement can be effortlessly integrated. It adds an extra layer of joint support, promoting holistic well-being alongside their usual meals.

Can Dog Years' Joint Supplement be used alongside prescription medications for joint issues?

Yes, in many cases, our supplement can complement prescription medications. However, always consult your veterinarian before combining any supplements with prescribed medications to ensure compatibility and optimal results.

How can I tell if my dog is experiencing joint issues, and will Dog Years' Joint Supplement help?

Signs of joint issues include stiffness, reluctance to climb stairs, or a change in activity level. Dogs are good at hiding pain, so these signs can be easy to miss.

If you're seeing them, the naturally occurring compounds in deer velvet and green-lipped mussel are there to support joint comfort and mobility. Anything sudden or severe deserves a vet visit first.

Where are your ingredients sourced from?

At Dog Years, we are proud to source ingredients from all around New Zealand. We pride ourselves on sourcing the most natural and pure ingredients, formulated specially into an easy to chew tablet.

Our Deer Velvet comes from the West Coast, Green-lipped Mussel from the Marlborough Sounds and Venison Liver from the Canterbury Plains.

Why does Dog Years use natural ingredients, and what makes them premium?

We believe in harnessing the power of nature for your dog's well-being. Our premium natural ingredients, sourced from the wild landscapes of New Zealand, are carefully selected for their exceptional quality. The untamed beauty of New Zealand ensures that each chew is enriched with the purest and most potent elements nature has to offer.

What sets Dog Years' natural ingredients apart from others in the market?

Our commitment to excellence is reflected in the sourcing of our natural ingredients. The wild landscapes of New Zealand provide an unparalleled environment, fostering ingredients like Deer Velvet, Green-lipped Mussel, and Venison liver with optimal nutritional value. This commitment to quality distinguishes our product, offering superior support for your dog's joints.

Can I trust the quality of Dog Years' natural ingredients from New Zealand?

Yes. We're transparent about our sourcing, and our ingredients undergo rigorous testing to meet the highest standards. The green-lipped mussel is endemic to New Zealand, it grows nowhere else commercially, and our velvet comes from New Zealand's regulated deer industry, where removal is done under veterinary supervision with full traceability.

Will the Joint and Mobility help lameness after they exercise?

Our joint supplement is designed to support your dog's comfort and mobility, especially after exercise or physical activity.

In published trials on green-lipped mussel, owners reported their dogs moving more comfortably within six to eight weeks, and a Canadian university trial found dogs on velvet antler moved better after two months.

Can I use this supplement preventively?

Yes. Many owners use our joint supplement preventively, including for young, active and healthy dogs. Starting early means the building blocks are there through the active years, long before the stiff mornings start.

Plenty of dogs get by without extra support. The question is what their joints could do with building blocks they are not currently getting. If you're unsure about timing, your vet can advise based on your dog's breed, size and overall health.

How easy are Dog Years' Joint Supplement chews to give to dogs?

Very. The chewable format and natural taste make them easy to give as a treat or crumbled over food. Simply give the recommended daily dosage and you're done.

Will my dog really love the natural taste of Dog Years' Joint Supplement chews?

Our chews are made with venison liver, green-lipped mussel and deer velvet, which makes them taste like a treat rather than a tablet. Most dogs come running. If yours doesn't, our Taste Guarantee has you covered.

Why should I consider subscribing to Dog Years' Joint Supplement?

A subscription keeps a consistent supply on hand, which is beneficial for your dog and convenient for you. We also offer a significant saving for our repeat customers.

And you can cancel any time, with no hidden fees.

Can I modify or cancel my subscription with Dog Years?

Yes, you have full control over your subscription. Easily adjust delivery frequencies, update shipping details, or skip a shipment through your account. Simply log in to your account and you can adjust your subscription from there.

Need a hand? Reach out to customer support and we'll help you get it sorted.

Are there any benefits to subscribing, apart from convenience?

Yes. Subscribers get discounted pricing and first access to new products. A subscription also streamlines ordering, so your dog never misses a day of joint support.

Can I change the quantity or product variant in my subscription?

Yes. You can change the quantity or switch to a different variant at any time through your account portal, so your dog receives the right amount for their size and needs.

How does the billing work for my Dog Years' Joint Supplement subscription?

Your subscription is billed automatically at the chosen frequency (monthly, bi-monthly, etc.) using the payment method provided during the initial setup. For any changes to billing information or inquiries, you can manage these details conveniently through your subscription account or contact our customer support for assistance.

Can I track my Dog Years' Joint Supplement order?

Yes, you will receive a tracking number once your order is shipped. This allows you to monitor the progress of your delivery and estimate the expected arrival date.

Keep an eye in your inbox for the details after you order (and don't forget to check spam!)

What is Dog Years' return policy?

We want you and your dog to be happy with our product. If you're not, contact customer support within 30 days of receiving your order and we'll help with the return. The return address is printed on the parcel ticket that comes with your order, for both New Zealand and Australian customers.

Please refer to our Returns and Refunds Policy for the full details.

Are there any shipping restrictions for Dog Years' Joint Supplement?

We ship across Australia and New Zealand. Australian orders leave our Sydney warehouse daily, with delivery in 1 to 2 business days to most cities, and New Zealand orders ship locally on tracked courier.

Based elsewhere? We have stockists! Reach out to Customer Support and we'll share where you can purchase from.