Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us at support@dogyears.co.nz. The return address is printed on the parcel ticket included with your order, for both New Zealand and Australian customers.

Supplements If your dog turns their nose up at our chews, contact us within 30 days of receiving your order and we'll make it right. You'll need your order number or proof of purchase.

Accessories Accessories (such as leads, tags and towels) should be unused and in their original packaging, with proof of purchase.

Damages and issues Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@dogyears.co.nz.